Frequently Asked Questions
Straight answers about upgrading your computer's operating system, protecting your files, and how we work. If your question is not here, ask us.
Do you represent any manufacturer?
No. ClearPath Computing is an independent company. We are not affiliated with, endorsed by, or sponsored by any operating system, software or hardware manufacturer, and we are not anyone's official support channel.
Will you ask for my password?
Never through this website. Our forms do not ask for passwords, payment card numbers, government ID numbers or remote-access codes, and you should never send them to us.
Do you offer remote access or software downloads?
No. This site offers no downloads and no remote-access tools. Our work is educational guidance and general consultation by phone or email.
Will you ever contact me first about my computer?
No. We only reply to people who contact us. If someone calls or shows a pop-up claiming your computer has a problem and mentions our name, it is not us.
Why does keeping my operating system current matter?
Supported versions keep receiving security fixes, stability improvements and compatibility with newer apps and accessories. Once a version stops being supported, those fixes eventually stop.
Does my computer stop working when support ends?
No. It keeps working, but it no longer receives security fixes, so risk can grow over time. It is a good moment to plan an upgrade or replacement.
How do I know whether my computer can run the newer version?
Compare your processor, memory, storage, firmware security features and display with the published requirements. Our Upgrade Readiness Guide walks through each one.
What if my computer does not meet the requirements?
We recommend planning a replacement rather than trying to work around official requirements. Until then, keep the current system updated and backed up, and use it carefully.
Will upgrading delete my files?
Upgrades are designed to keep your files, but unexpected problems can happen. Always make a complete backup and test that you can restore from it before you begin.
How long does an upgrade take?
It varies by computer and internet speed. Plan for a few hours of downtime so you are not rushed, plus time afterward to check your apps and printer.
Can I go back to the older version?
Many systems allow a rollback for a limited period after upgrading. Check how long that window is before you start, and keep your backup until you are confident everything works.
Will my printer and other accessories still work?
Most current accessories are supported, but older or specialized devices may not be. Check each device maker's information before upgrading.
Is it better to upgrade or buy a new computer?
If your computer qualifies and is in good condition, upgrading is usually the more economical and resource-friendly choice. If it does not qualify or needs costly repairs, replacement is often sensible.
What should I do with my old computer?
Back up your files, sign out of accounts, use the built-in reset to erase personal data, then donate it to a program that accepts devices or take it to a certified electronics recycler.
Is your consultation free?
Our guides are free to read. Consultation is optional and paid. Pricing is provided before any paid service begins, and nothing is charged unless you agree to proceed.
How does a consultation work?
You contact us with your situation, we reply by email with questions and a clear price quote, and if you agree, we schedule a phone call to review your plan and answer questions. You stay in control of your computer at all times.
Do you help small businesses and nonprofits?
Yes. We help with inventories, budgeting, phased rollouts, documentation and staff training plans. See our Small Business Planning guide for an overview.
Where are you located and when can I reach you?
Our business address is 110 Poplar St, Wilmington, DE 19801, United States. You can call +1 (877) 306-4666 or email info@nextversionready.it.com, Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.